Improving Aqualisa’s Shower System Infrastructure with Pro Mosquitto
Company overview
Aqualisa is a leading manufacturer of innovative shower systems, known for their smart shower technology that enhances user experience through intelligent control and monitoring capabilities.
Industry: Manufacturing
Project: Smart shower
Country: United Kingdom
Project background
Aqualisa sought to enhance their smart shower system infrastructure by implementing a reliable, scalable MQTT messaging solution. The goal was to improve customer service capabilities, reduce operational overhead, and provide better support for their connected shower systems.
Challenge
Aqualisa needed a robust messaging infrastructure to power their smart shower solution. The system required reliable communication between shower units and their cloud infrastructure, enabling real-time monitoring, remote control, and efficient customer support.
Solution
Aqualisa implemented Pro Mosquitto to power their smart shower solution, providing a stable and reliable messaging infrastructure for their connected devices. The solution enables seamless communication between shower units and the cloud, supporting real-time data collection, remote control capabilities, and efficient customer service operations.
Results
The implementation of Pro Mosquitto has significantly improved Aqualisa’s ability to address customer concerns and provide exceptional service. The reliable messaging infrastructure has reduced complaint handling overhead and allowed the customer service team to focus on more tangible issues, enabling them to provide better support for customers.
“Our customer service team takes pride in delivering exceptional service, and although it’s not always possible to please everyone, we’ve noticed a significant improvement in our ability to address customer concerns since implementing [the Pro Edition for Mosquitto to power our solution. I am no longer overwhelmed by complaints, and our customer service team can now concentrate on more tangible issues, enabling them to provide better support for our customers.”
Aqualisa’s Head of Smart Technology